Terms of sale
General conditions of sale (GCS) e-commerce www.homerdogB2B.it
Preconditions
The present GCS regulate the purchase, by electronic means or by telephone, of the products presented on the website www.homerdogB2b.it, managed by Homerdog Srl, with registered office in Stanghella, via A. Einstein, 34 Registered with the Registry of Companies of the Chamber of Commerce of Padua on 07/10/2011 and with VAT number / Tax Code 04595080286
The present GCS are an integral part of the sales contract of any Product present in the online store and the submission of an online Order implies acceptance by the end Customer.
Homerdog srl customer service is available for information, complaints and disputes:
Customer support for Italy:
tel.0425 / 958,680
E-mail: info@homerdog-srl.191.it
Homerdog srl makes itself available – even by telephone – to offer Customers assistance in the sale and in relation to the contents of the Contract and the relative regulations, as well as in relation to any claim.
1. Definitions of the GCS
1.1 These GCS are applied to all Orders relating to the purchase of Products and forwarded to Homerdog srl through the Site or by contacting the number 0425/958680 or mailed to info@homerdog-srl.191.it.
1.2. Within these GCS we mean:
“Customer”: any legal person (firm, shop, company or similar).
“Contract”: any agreement between Homerdog srl and a Customer concerning the purchase by the latter of one or more Products, concluded, depending on the means used, according to the methods envisaged in Section 3.3 or Section 3.4;
“Order”: any proposal regarding the purchase of one or more Products, formulated by the Customer to Homerdog srl, alternatively, depending on the means used.
2 The Customer can store the data of his own Order, either by downloading the GCS, and by saving, with the support of the functions of his browser, the data summarized on the last web page that precedes the forwarding of each Order, and by waiting for the Confirmation of Order that Homerdog srl will send, following the submission of the Order, to the e-mail address indicated by the Customer. This confirmation e-mail will contain the data of the Order forwarded by the Customer, in addition to these GCS, with the consequent possibility to print or save this documentation, making use of the functions of its own e-mail program.
2.1. The data of each Order will be saved by Homerdog srl on its systems. In order to preserve the confidentiality of such information, access to them, by the Customer, will be allowed only after prior authentication in the reserved area of the Site called “My account”, by inserting special credentials of access by the Customer which will be attributed to him at the time of registration. In this reserved area, by entering his credentials, the Customer can consult the pending Orders and those just forwarded, as well as update and save his contact details, any bank details.
3. Conclusion of the Contract
3.1. The presentation of the Products on the Site constitutes an invitation to users of the Site to formulate, to Homerdog srl, a purchase proposal. These invitations to offer are not binding for Homerdog srl and, in particular, do not constitute offers to the public pursuant to and for the purposes of art. 1336 of the Italian Civil Code, remaining, in the full discretion of Homerdog srl, any decision regarding the acceptance of any proposals formulated.
4. Conclusion of the contract via the internet
4.1 To proceed with the purchase of one or more Products via the Internet, the Customer must first register on the Site, providing Homerdog srl, in compliance with the applicable provisions regarding the protection of personal data, all the data necessary to allow Homerdog srl itself to execute the orders placed.
4.2 Once the registration is completed, the Customer can select one or more Products which he intends to make the purchase, placing them in a virtual “cart”, of which he will always be able to view the contents before proceeding to forward the Order.
4.3 By clicking on the “Proceed to purchase” button, the Customer will initiate the order submission procedure. In the formulation phase of the Order and until it is actually forwarded, the Customer will, however, be able to review the data entered by clicking on the “Back” button, so as to identify and correct any incorrect information.
4.4 By clicking on the “Finish the Order” button, at the end of the procedure started, the Customer will forward the Order to Homerdog srl. Each order submitted in this way must be considered, for all purposes, as a contractual proposal by the customer. When the Order is forwarded by the Customer, it will promptly follow confirmation from Homerdog srl regarding the receipt of the Order, by sending an e-mail to the e-mail account communicated by the Customer. By sending this e-mail, Homerdog srl will also inform the Customer if the Order can be accepted or not (the Order Confirmation).
5. Product prices and shipping costs
All the products shown on this website are sold in sets composed of a variable number of sizes as shown in the photo, the prices are ex works, VAT not included. Individual sizes can only be purchased by contacting directly the customer support via email or by telephone.
Homerdog srl reserves the right to modify at any time the prices of the products shown on the Site. Orders placed before the change will have the prices confirmed at the time of purchase.
The shipping cost will be calculated based on the quantity of the order and place of delivery, the customer can freely arrange his own transport in this case all the necessary information will be promptly communicated (volume, weight, etc.)
6. Payment and delivery
6.1. The Customer will pay in full the price of Homerdog srl Products ordered together with the receipt by e-mail of a proforma invoice which will include the cost of transport.
As part of the order submission process, different payment methods may be agreed with Homerdog srl, such as, for example, payment by bank transfer, cash on delivery, etc. Postponed payments or other agreements will be processed directly through direct contact with customer assistance on 0425/95080286 or info@homerdog-srl.191.it.
6.2. For deliveries, Homerdog srl will use carriers selected by the same Homerdog srl. Homerdog srl will ship the order within 10 working days.
6.3. Homerdog srl will not be responsible for failed or delayed delivery if: (a) Despite having provided for the regular and timely purchase the raw materials for the production of the Order received, it has not been supplied in the terms and manner agreed with the supplier; (b) is unable to make up for the unavailability of such materials, due to circumstances beyond its control; and (c) promptly notified the Customer of the unavailability of Homerdog srl Products.
6.4. Homerdog srl will not be liable for failed or delayed delivery due to force majeure, such as – for example, strikes, provisions of the Public Authority, rationing or shortage of energy or raw materials, transport difficulties, fires, floods, flooding and damage to the industrial machinery not dependent on Homerdog srl. Homerdog srl will promptly notify the Customer of the occurrence and the absence of a case of force majeure. If the cause of force majeure persists for a period exceeding 30 (thirty) days, each party will have the right to withdraw from the contract. In the event of withdrawal pursuant to this Section 5.5, the Customer shall not be entitled to any compensation or compensation for any reason, excwpt to the right to a refund of any money already paid as a price for the Homerdog srl Product object of the Order, within 30 days of sending the Order.
7. Price list
The Homerdog srl price list is subject, over time, to a change in the price. When the order is placed in management, the price that is declared on the website www.homerdogb2b.it will be applied
This allows us to provide the final customer with total transparency on the fluctuation of our price lists.
8. Guarantee and handling of complaints
8.1. Purchases made by Customers are guarantee from defects or faults.
8.2. Where defects and faults in the Products purchased may occur, the Customer may contact, within 4-5 days of receipt, Homerdog srl, according to the methods indicated in these GCS and request the repair or replacement of the Product, provided not tampered with or used. The choice between repair or replacement will remain available to the Customer, except in the case where the chosen remedy is objectively impossible or excessively expensive compared to the other.
8.3. Homerdog srl will, depending on the case, carry out repairs and replacements required within a reasonable period of receipt of the Customer’s request. Homerdog srl invites the Customer to describe in as much detail as possible the nature of the defect or defect found and possibly to transmit in copy the Order documents or indicate the Order number, the Customer number, and any other data useful to the correct identification of the complaint. If no response is received by the Customer within 5 (five) working days, Homerdog srl invites the Customer to request a response. Homerdog srl also recommends verifying that the e-mails sent by it are not redirected to or blocked by any ‘spam filters’ or that they do not reach their destination correctly for other technical problems of the recipient’s e-mail program.
8.4. Where (i) the repair or replacement required is impossible or excessively burdensome, the customer may request an appropriate price reduction of his choice. In any case, the termination of the Contract will not be allowed for minor defects, with respect to which it was not possible or excessively burdensome to repair or replace the relative Products.
9. Data protection
9.1 Homerdog srl reserves the right to store the data of each Order as well as the contact details of the Customer for the sole purpose of using them for the correct execution of the Order (also through the transmission to the commercial partners involved in the management of the payment, in the execution of the ‘Order and / or shipment of the item), of any claims regarding the guarantee of the item and / or recommendations or instructions to the Customer concerning the item. Data will be stored and processed in accordance with the content of the information regarding the protection and use of personal data by Homerdog srl.
Without prejudice to the above, any use of the Customer’s personal data will be subject to the provisions contained in the aforementioned privacy statement.